Stow College

Effective Customer Care Level 2

The course is a home learning programme, fully supported by Stow College.  Support is provided by a tutor, responsible for assignments and assessments (as appropriate).  The tutor responds and communicates with the learner in the way the learner chooses, and can be by email, telephone and regular written communication.  Guidance is provided by the tutor, as required.

Entry Requirements

No formal entry requirements.

Course Content

This accredited programme has been written for those working in any customer-focussed industry and is intended to give all staff, supervisors and managers the essential knowledge needed to offer the very best professional approach to customer service.

It will help learners to become more effective in offering customers a quality service. Where learners are looking to enhance career development, this programme provides the opportunity to examine parts of the job they may not be currently involved with.